The One Minute Moment – Attention is Retention

January 27, 2009 by JoAnn Corley
Filed under Employee Motivation

Are you in the know? Do you know each week what’s going on with each member of your staff? Do they feel connected to you and feel as if they are getting “face time?”

Well, studies have shown that managers who take a few minutes each week to supportively talk to each member of their staff maintain team stability, good rapport, and that results in better retention. Why retention? People who get attention feel cared for, valued, and respected. Consider that you are putting deposits in their emotional fuel cell – fueling their motivation. And the good news is it’s all free. So consider using this tip – The One Minute Moment.

Here’s an easy way to execute this tip automatically. Most managers today function with an electronic, time management system of some kind. Plug into your calendar what time of the week you would like to do this. Make it reoccurring and rely on your calendar to remind you and then, just do it. Hmm, that sounds like a familiar phrase.

If you really want to test the value of this behavior, in a month or two ask your employees and get feedback from them on how that specific behavior has impacted them. I’ll bet you’ll discover an extraordinary return on investment.

Now lest you’re concerned that may appear insincere or rigid, then just change up the time each week or change how you do it. For example, instead of verbal, just write a quick note or leave a post-it note on someone’s computer with a compliment.
One final thought…consider what could be the enormous value of employee retention – it can save a company lots of moolah and this act you can do for FREE!

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