Effective Communication Tip – Use Targeted Feedback

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Building Rapport via Targeted Feedback
 
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TRANSCRIPT 
 
 
Building Rapport via Targeted Feedback

Wc: 208
Read time: less than 1 min.

         
Here’s another easy and quick communication power tip. Did you know that the greatest psychological need that anyone has is to be heard? That’s right – and here’s an easy way to make that happen when you’re in a conversation with someone. It is a technique of repeating back to them what you heard in these two targeted contexts.
 
Usually when someone is speaking with you they are either communicating what they think or what they feel and it’s really important to be in rapport – or as we say – communicate in the same modality they are when we’re seeking clarity and confirmation.
 
So, if someone is expressing how they feel, you respond with, “Oh, so you feel” and then fill in the blank with what they just said. Or, if they’re communicating what they think, you would say “Oh, so you think” and then fill in the blank.
 
Just that simple, easy technique of repeating back in the same modality of think or feel will go a long way in enhancing your rapport. The rapport is cultivated when you get on the same "wave length" as them and that’s what being in their same modality does.                                                                          
 
 

The Human Side of Project Management

Whether you use this phrase or not, we are all managing projects on some level….we are all a project manager. This is a key attitude to professional success.

There are 3 core components of managing a project: the process, the tools we use, and how we manage the human side of it.

What’s the human side?….how you manage yourself and the team members you’re working with.  As I said in a previous post, professional success is all about effectively managing the critical components of any endeavor…we are all managers.  Here’s the link if you’ve not read that post: post title – A New Way of Looking at Management.

I ran across a post on a project management blog entitled Integrity in Project Management.  I found this so curious.  The post addressed how one relates to those involved in the project with a spirit of integrity in the following 3 ways:

Be Impartial, Be Thorough, Be Focused on the End Business Results.

I would like to suggest an additional component to this list and that is… in managing the human side of project management and what should be included in every project management training is understanding and the honoring the work style of each team member.

The reality is each team member will have a different relationship to how they work with people, information, technology, and tasks.  Some will work with each of these with much more ease than another. If you want to build and maintain an effective rapport with each member, knowing and honoring their natural work style is critical!

Also included in the natural work style and an essential element to know is the natural decision making style. There are 4 common styles: decisive, methodical, spontaneous, inclusive.  How each team members works with information, works towards deadlines, their style of collaboration is influenced by their natural decision making orientation.

So here’s your coaching tip: Take the time to observe the behavior and assess your team members work styles and ask yourself these questions:

– What’s their natural orientation in relation to working with people, tasks, information, and technology?

– What do you observe about their decision making style

–Make a plan on how to incorporate this knowledge to increase your effectiveness.

If you need any advice or help, don’t hesitate to contact me.  You can go to my Management Life Line and get free advice there.